Privacy statement

Privacy statement Fetch car sharing

Privacy Statement Fetch Car Sharing January 8 2019




1.1 FETCH car sharing is offered by Fetch Mobility B.V. (hereinafter: FETCH car sharing), established at Vonderweg 24, 7468 ZJ in Enter, the Netherlands and registered with the Chamber of Commerce under number 72871237.


1.2 FETCH car sharing can be reached at the above address, as well as by e-mail. and telephone +31 (0)85 0475 095.


1.3 FETCH car sharing takes your privacy seriously. This statement is intended to inform you that

inform about the processing of your personal data in the context of your use of

FETCH car sharing, your use of the FETCH car sharing website (hereinafter: Website), the

FETCH car sharing App (hereinafter: App) and in connection with your communication with us.


1.4 FETCH car sharing is the “responsible” for processing your

personal data as referred to in the Personal Data Protection Act and the General

Data Protection Regulation.


1.5 The provision of your personal data is a prerequisite for being able to shut down

an agreement for FETCH car sharing. This provision is not a statutory

obligation, but FETCH car sharing may refuse to provide you with services if you have these

not provide personal data.




2.1 Your name, surname, address, telephone number and e-mail address are processed in order to provide you with the following information

identify, to keep in touch with you during the agreement for use of

FETCH car sharing and to enter into, implement and enforce this Agreement.

2.2 Your age is used to determine whether you meet the minimum age requirement.

for use of FETCH car sharing (18 years).

2.3 Please upload photos of the front and back of your driving license (excluding your BSN or other national identification number) and a photo of yourself which are processed by us or an external service provider established and operating in the Netherlands, specializing in online verification of personal identity documents. This is intended

to verify the authenticity and validity of your driving licence and your identity both at registration and when this is necessary after registration. With this you give

our permission to use your uploaded photos as described above. If you use the

necessary photos do not want to share, you can not use our services because it is

validation process is a necessary requirement for the execution of the service / contract.

2.4 If you have a non-Dutch driving license, we also ask you to upload a picture.

of your passport (with the exception of your national identification number) as an additional

guarantee for establishing your identity.

2.5 We use your driving licence number to periodically check the validity of your licence.

through our service provider as referred to in article 2.3. The date of issue

of your driving licence is used to check whether you have had your driving licence for at least one year (which we require). We also use information from your driving licence (date of birth and document number) in the membership agreement.

2.6 Your location will be used in the App to find the nearest FETCH car. The

location of the FETCH car at the time of

Check-out is used to determine whether the check-out has taken place within the permitted check-out area. The location of the FETCH is further used to send our service team or emergency services to the car if the situation so requires.

2.7 In the event of indications of an emergency or serious breaches of the contract (such as

theft, vandalism, accidents or driving in areas where this is not necessary), can be

FETCH car sharing also determine the location of the FETCH car.

2.8 We process the amounts that you owe and paid for the use of

FETCH car sharing for billing and collection purposes. Payment is made via payment

providers, FETCH car sharing will not share your bank or credit card information


2.9 In order to determine the amount owed by you, certain data will be processed.

about your use of the FETCH car, in particular the duration and date of the use, the

time of the beginning and end of this use and the distance travelled in kilometres.

2.10 Certain technical details about the use of the FETCH car are processed to improve the availability of the car for other users, problems, defects and necessity of the use of the FETCH car.

for maintenance. In particular, we process whether the engine is on or off, whether the door is open or closed and locked, whether the vehicle is charging, odometer reading, etc.

and the battery level.

2.11 We use your contact information as well as the frequency and type of use of our

service to send you promotional messages about our products and services and/or those of partners (if the customer wishes to give their consent).

2.12 Some of your personal data may be used for quality and market research purposes. This includes, for example, statistical research into the use of our

services, and use of your personal data to contact you for

customer research questions.

2.13 In the event that a FETCH car has been involved in a violation of the law, criminal act or criminal offense, or that the agreement with FETCH car sharing has been broken, the personal data of the customer who hired the car in this situation can be used to report to the police or to recover damages suffered by FETCH car sharing.


2.14 The basis for the processing referred to under articles 2.1 -2.9 is the execution of the order.

of the FETCH car sharing agreement. For the use of your photo is the

specific basis, however, your consent, which we ask for before this use. The basis

for the promotional purposes mentioned in articles 2.10 and 2.11 is your consent, which

We ask for the completion of your application for FETCH car sharing. The basis for the purposes mentioned in article 2.12 is our legitimate interest in optimizing and improving our products and services. The basis for the purposes referred to in clause 2.13 is our legitimate interest in protecting the legal position of our company with regard to possible damages to be suffered.




3.1 FETCH car sharing will not store your personal data longer than necessary for the purposes mentioned in article 2.

3.2 Your personal data may be stored for a longer period of time as far as this is necessary in order to

comply with administrative and tax obligations, in particular your name, address and

Invoicing information.

3.3 The provision of your personal data is a prerequisite for being able to close down

an agreement for FETCH car sharing. This provision is not a legal obligation, but FETCH car sharing may refuse to provide you with such services if you do so by

not provide personal data.




4.1 When FETCH uses car sharing services of third parties in the execution of the

agreement for FETCH car sharing (e.g. payment providers, vehicle transport and

road towing and salvage services), FETCH car sharing may collect certain personal data from you

to the extent necessary for the implementation of this Agreement.



5.1 You have the right to request FETCH car sharing to inspect and rectify,

deletion and blocking of your personal data, or to object to the use of your personal data.

make against the processing. You are also entitled to data portability. You also have the right to submit a complaint to a supervisory authority.

5.2 You have the right to give your consent to the processing of personal data at any time.

to be withdrawn. This is without prejudice to the lawfulness of the consent based

processing operations which took place before this withdrawal. Withdrawal of your consent may

lead to FETCH car sharing no longer being able to provide certain services. You can

revoke consent to the processing of personal data by sending an e-mail





6.1 This declaration may be amended. We publish the most recent version of this statement.

statement on the Website ( and via the FETCH car sharing apps.