FAQ

Reservation, rental and driving

How do I rent a car?

You can rent the car via the Fetch car sharing app on your smartphone by selecting an available car on the map. This will be held for you for a maximum of 15 minutes to reach the car. You pay from the moment you press the button ‘start use’.

When can I rent a car?

You can rent 7 days a week 24 hours a day. Even a few minutes before you need the car, you can make a reservation. Use the Fetch car sharing app to make a reservation.

Can I reserve a Fetch car?

From 23 September 2019, in the new versions of our apps, you can reserve a Fetch car longer than the free 15 minutes you always get when you rent a Fetch. At a modest price, up to 48 hours. This works with reservation blocks. For example, reserving half an hour costs € 3.00. A day costs € 50.00. You never pay more than the reservation block in which your actual used reservation time falls. If you had reserved a day but used 20 minutes you pay € 3.00. Please note, if you cancel the paid reservation we will charge you a fee. You can easily save the reservation in your calendar and you will receive a message in your smartphone a quarter of an hour before the reservation expires. Reserving a Fetch with a starting time in the future, for example for tomorrow or the day after tomorrow, is not possible. Free reservations for 15 minutes can only be made one time per hour for a specific Fetch car / license plate number.

Can I drive abroad?

Yes you can in Belgium, Luxemburg and Germany. But be prepared, there are not so many charging points where you can charge with our charging token in Germany or Luxemburg.If you want to know where the charging stations are located, you can download the Travelcard EV app from the App Store or Playstore.

Is there a minimum or maximum rental period?

The minimum rental period is 1 minute. The maximum rental period for one rental is 3 days. If you want the Fetch car longer, please contact us at support@fetchcarsharing.nl.

Is there a manual?

Sure, you can download it here.  Scroll down for English.

Prices

Where can I find an overview of all rates?

The current rental rates and additional costs can be found on our website. Click ‘Our pricing’ in the menu. Or download them here .

How can I pay?

You can pay via Credit Card (Mastercard, Visa, American Express) or through Paylink. In case of unpaid invoices you will not be able to rent a ZOE.

What is included in the rental rate?

The rental rates are pretty much all-in, this means: – Use of the car – Insurance – EV charging. You have free 250 km free for each ride. More kilometers per ride are charged at € 0.25. In case of damage, there is a non waivable excess / own risk of € 500.00 per damage event.

Registration

How do I become a customer?

You can enroll yourself via the Fetch car sharing app. The app creates a user account. Follow the instructions in the app to make photos of your driver’s license, selfie and for non-NL residents photos of driving license, selfie and passport or ID. Sign the contract with us through IDIN (Dutch bank account required). Finally, select your payment method (credit card or payment link in e-mail) and pay the subscription fee.

What conditions should I meet in order to sign up?

You are 18 years or older and have a valid driving license for at least 1 year. Non NL residents should also be in possession of a valid passport or ID.

Which driving licenses are accepted?

Driving licenses issued in one of the following EU / EEA countries are accepted. Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, United Kingdom (England, Scotland, Wales and Northern Ireland), Sweden and Switzerland. For countries outside the European Union, we accept drivers with driving licenses in Roman / Western script. Holders of driving licenses in non-Western script must be in possession of an international driving license. For questions, please contact our customer service at support@fetchcarsharing.nl

Charging

 

How do I charge the car?

In the car you find a green or white/blue charging tag (drop shaped), attached to a large instruction card. Sometimes you find it in the boot of the car, in the storage compartment in the door or under the chair (sorry about that).  Connect the cable according to the instructions and hold the charging drop against the charging pole according to the instructions on the charging pole. The car will charge and the charging station will turn to a blue light. You are obliged to charge the car if the battery level is below 30%. The next user will thank you for it!

Is there a charging incentive?

Yes, each time you put the car on the charger at the end of your rental period, you get 10 free driving minutes that will be deducted from your next trip. You get a maximum of 1 loading bonus per license plate per day and your ride must have lasted 15 minutes. The driving minutes remain valid for one month.

Tips for charging

1: Make sure the gear shift of the car is in P (Park)

2: Unlock the cable with the button on the left side of the dashboard, it has an electricity cable symbol on it.
3: The cable only remains unlocked for 20 seconds when you press the button, after that you’ll have to press the unlock button to the left side of the dashboard again.

How fast does the ZOE charge

The speed of loading depends on the available loading capacity on a charging station. On this page you can calculate your loading time in a handy interactive chart: https://www.renault.nl/elektrische-autos/zoe/batterij-opladen.html In Amsterdam most of the poles are 11 KW poles. At full speed, your battery will be full again in 4.5 hours from the moment it is completely empty at 11KW poles. However, depending on how many cars charge at the same time or even the time of day charging poles sometimes provide less power at and therefore take longer to charge. So always plan enough time for charging.

Can I charge at Fastned

Yes, with the AC cable at Fastned, but although the ZOE charges very quickly at a regular charging station, the speed gain of charging at Fastned is less. See https://support.fastned.nl/hc/nl/articles/205695157-Laden-met-een-Renault-ZOE.

Parking

Where can I park the car?

You may park in the drop zone in spots where a parking permit is required. You may also park in parking spots with electric chargers, make sure you do connect the charging cable, this is obligatory. And be careful, you are also responsible for parking fines after your rental period if you park incorrectly.

Where can't I park?

On other parking spaces like private property, blue zones, loading and unloading zones, parking spaces for disabled and taxi-zones you are not allowed to park. You are also not allowed to park in parking garages or other paid parking spaces if you want to end your rent.

What about parking spaces with (time) limitations?

It is not allowed to park  in a place where time restrictions on parking bans apply, even if those restrictions only take effect after use of the Vehicle. Think, for example, of a parking ban that start  the next day when there is  a market at the parking lot.

Where can I find the small print?

Well it’s not really small print but you can find it in our terms and conditions in section 7. Click here to open them

Didn’t find what you are looking for? Please contact us